SOCIAL MEDIA USAGE, OVERLOAD AND EXHAUSTION: A PERFORMANCE PERSPECTIVE

Firm celebrity, Reputation and Performance: a Social Media Perspective

Social media usage and organizational performance: Reflections of Malaysian social media managers

Social media usage among organizations is growing tremendously. Organizations are now building and maintaining social media public pages to improve their social network salience, enhance interest in their organizations, and build relationships with the online public. The majority of the studies on social media usage are based on the individual perspective while some are from the organizational ...

Social Media and Information Overload: Survey Results

A UK-based online questionnaire investigating aspects of usage of usergenerated media (UGM), such as Facebook, LinkedIn and Twitter, attracted 587 participants. Results show a high degree of engagement with social networking media such as Facebook, and a significant engagement with other media such as professional media, microblogs and blogs. Participants who experience information overload are...

Social media technology usage and customer relationship performance: A capabilities-based examination of social CRM

a r t i c l e i n f o Keywords: Customer relationship management CRM Customer relationship performance Information technology Marketing capabilities Social media technology This study examines how social media technology usage and customer-centric management systems contribute to a firm-level capability of social customer relationship management (CRM). Drawing from the literature in marketing, ...

Factors Influencing Social Media Usage in the US

Given the immense shifts the social networking sites and applications have brought about, a considerable number of researchers in the field of communication studies have turned to study different aspects of social media usage and factors influencing it. This study gathered data from 33318 US non-institutionalized citizens over 18 including 17079 females and 16239 males; they were members of web...